eTicketing is now available on the Heartland Flyer!
Heartland Flyer: Print Your eTicket
Which passengers will receive eTickets?
National deployment of eTicketing will be completed over the summer. For now, eTickets will only be issued for one-way for roundtrip travel on the Heartland Flyer. You will not
receive an eTicket but instead the conventional paper value ticket if you…
Have purchased a 10-Ride Ticket.
Are traveling on a route that has not been eTicketing enabled.
Are traveling beyond the Heartland Flyer on some other Amtrak® service.
Are paying your fare on a train.
Have a group ticket.
Have purchased your travel at a travel agency or corporate travel
How do I receive and use my eTicket? You can print your eTicket any time prior to travel. If you lose or misplace your ticket, just print it again. Bring your eTicket on the train and present it to the conductor for travel. There are several options for booking tickets:
Your receipt will be emailed with your eTicket attached as a printable
Station Ticket Counter: The ticket agent will print your eTicket for you.
Quik-Trak Kiosk: You’ll receive your eTicket at the end of your transaction.
Over the Phone: If you call 1-800-USA-RAIL to make a reservation, you’ll receive your
eTicket via e-mail to print on your own. If you make last-minute changes or can’t print your eTicket, you can print an up-to-date eTicket at a Quik-Trak kiosk using your reservation number. If available, you can also go to the Amtrak ticket counter and get an up-to-date eTicket from the agent.
How is an eTicket different from the conventional paper value tickets I used before? Your new eTicket (PDF document) may be printed anywhere—home, work or a hotel business center. Your PDF eTicket will have the phrases “eTicket” and “Present this document for travel” in the upper right hand corner. Tickets from Quik-Trak or from a ticket agent will have the phrase “eTicket travel document” at the bottom of the eTicket, and in the fare box in the bottom left corner you will see, “eTicket has no value”. If you ever lose or misplace your eTicket, you can simply print out another copy since it doesn’t have dollar value. Usually, your
entire Heartland Flyer travel itinerary will be contained on your eTicket.
I already have a conventional paper value ticket for travel on the Heartland Flyer.
With eTicketing, what do I do with my existing paper value ticket? Your conventional paper value ticket is still valid. You should use it, as you normally would— present it to the conductor on the train.
I have an eTicket but my plans change. What must I do? If your travel plans change then you must contact Amtrak before the train you originally booked has departed. If you have not started any part of your journey and booked it on Amtrak.com, then you can modify your reservation on Amtrak.com; otherwise, you can modify your journey over the phone at
800-USA-RAIL or speak to a ticket agent at the station. Your eTicket will be updated to reflect your itinerary change, and any difference in fare collected or refunded. We recommend that you print out an updated copy of your eTicket, or obtain a new copy from a ticket agent or a Quik-Trak kiosk.
If my travel plans changed, and I need to travel outside the Heartland Flyer service route. Can I still use my eTicket? Not currently. You must contact 800-USA-RAIL or speak to a
ticket agent at the station before the train you originally booked on has departed.
Can I have my eTicket on my smartphone and use it to board the train and present to the conductor for travel? Yes. If you provided Amtrak with your e-mail address when you made your reservation, then your receipt, with an eTicket attached as a PDF, will be e-mailed to you. For the conductor to scan your eTicket on your smartphone, you will need to open the PDF eTicket, locate the barcode, and display it on the smartphone screen.
I have more questions. Whom can I talk to? More information on eTicketing can be found at
Amtrak.com/eticketing. Thanks for riding the Heartland Flyer with Amtrak!